At Sheen Travels, your privacy and the security of your personal data are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or book our travel services.
Information We Collect
To provide you with seamless travel experiences across Kashmir and Himachal Pradesh, we may collect the following types of information:
- Personal Information: Name, email address, phone number (including WhatsApp), postal address, and emergency contact details.
- Travel Documents: Copies of government-issued IDs (Aadhar Card, Passport, Voter ID), age proof for children, and photographs required for hotel check-ins, Gondola rides, and restricted area permits (like Rohtang Pass).
- Usage Data: Information about how you interact with our website, including IP addresses, browser types, and pages visited, collected via standard analytics tools to improve our website experience.
How We Use Your Information
The information we collect is strictly used to facilitate and improve your travel experience. Specifically, we use your data to:
- Process your tour bookings, hotel reservations, and transport arrangements.
- Communicate with you regarding your itinerary, quotes, payment confirmations, and trip updates via phone, email, or WhatsApp.
- Obtain necessary travel permits from local authorities and unions on your behalf.
- Respond to your customer service requests and provide 24/7 ground support during your trip.
Information Sharing & Disclosure
Sheen Travels does not sell, trade, or rent your personal information to third parties. However, to fulfill your travel package, we must share specific details with trusted third-party service providers:
- Travel Partners: We share your name, contact details, and ID proofs with our partnered hotels, houseboat owners, airlines, and cab drivers solely for the purpose of confirming your reservations and ensuring a smooth trip.
- Legal Obligations: We may disclose your information if required to do so by law, government request, or to protect the rights, property, and safety of our company, our clients, or others.
Data Security
We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure.
Cookies Policy
Our website may use “cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your interaction with our site. You may choose to set your web browser to refuse cookies, but doing so may cause some parts of the website to not function properly.
Third-Party Links
Our website may contain links to external sites (such as secure payment gateways or local tourism boards). Please note that we do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review their respective privacy policies.
Updates to This Policy
Sheen Travels reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and we encourage our users to frequently check this page to stay informed about how we are protecting the personal information we collect.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
- Phone / WhatsApp: +91 79862 31767
- Email: info@sheentravels.in
- Headquarters: Chandigarh, India
