To ensure a smooth, safe, and enjoyable journey for everyone, we kindly request all our guests to carefully read and adhere to the following travel policies and instructions during their tour with Sheen Travels:
ID Verification
All travelers must carry and present a valid Government-issued ID (such as Aadhar Card, Passport, or Voter ID) at the time of hotel check-in and boarding. Travel may be restricted without proper ID verification.
Luggage & Belongings
Guests are solely responsible for their personal belongings, valuables, and luggage throughout the trip. Please take all necessary precautions to safeguard your items at hotels, sightseeing spots, and in vehicles.
Liability Disclaimer
Sheen Travels shall not be held responsible or liable for any loss, theft, or damage to personal belongings, cash, or electronics during the tour under any circumstances.
Air Conditioning Policy
Please note that the Air Conditioner in the vehicle will be turned off during steep hill drives and mountainous terrains. This is a standard safety protocol to maintain optimal engine performance and passenger safety on inclines.
Sightseeing Travel Limits
During visits to certain monuments, heritage sites, or high-altitude viewpoints, commercial vehicles are allowed only up to a designated parking point due to local union or government rules. Guests will need to walk or hire local/government-approved vehicles (like ponies or local union cabs) from that point onward on a direct payment basis.
Rohtang Pass & Restricted Areas
Trips to heavily restricted areas like Rohtang Pass (Manali) are not included in the standard package unless explicitly mentioned. Access is entirely subject to weather conditions, NGT guidelines, and government permit approvals, and will be arranged on a direct payment basis if available.
Weather-Dependent Sightseeing
Mountain weather is highly unpredictable. If any sightseeing activity or destination visit is canceled due to bad weather, heavy snowfall, landslides, or local administration restrictions, it will need to be skipped for your safety and cannot be rescheduled or refunded.
Vehicle Usage Policy
Vehicles will be provided strictly as per the finalized and agreed-upon itinerary. They are not at disposal for 24 hours and will not be available for personal use, late-night outings, or additional travel outside of the day’s scheduled sightseeing.
Extra Kilometers Usage
If the vehicle is requested to run additional kilometers beyond the agreed itinerary (due to personal errands, shopping trips, or non-itinerary destination visits), the extra charges must be paid directly to the driver or transport vendor at local rates.
Personal Travel Requests
For any non-tour-related travel, personal tasks, or detours not mentioned in the booking voucher, extra payment will be applicable as determined by the driver or transport manager.
Driver Safety Instructions
Our drivers are highly experienced mountain professionals instructed to strictly follow speed limits and road safety regulations. Kindly avoid requesting them to drive fast or recklessly to cover lost time under any circumstances.
Travel Time Estimations
Please be aware that online navigation apps (like Google Maps) may not reflect actual travel times in Himalayan regions. Significant delays can occur due to heavy traffic, slow uphill drives, ongoing road construction, or sudden weather changes. We request your patience and flexibility.
Motion Sickness Alert
If you or anyone in your group is prone to vomiting or motion sickness on winding hill roads, please request a window seat and carry necessary medication in advance. If any sickness incident occurs inside the vehicle, we kindly ask you to manage the cleanup or appropriately compensate the driver for professional cleaning charges.
