Booking Confirmation
There shall be no binding contract between Sheen Travels and the client until the company has received the initial deposit amount as specified for the selected tour package.
Cancellation by Client
If a client wishes to cancel a confirmed booking, the cancellation request must be submitted in writing to the official Sheen Travels email address: cancellations@sheentravels.in.
If a client wishes to cancel the booking 15 days or more before the travel date, regardless of the reason (including medical emergencies, personal issues, or non-payment of balance), Sheen Travels reserves the right to levy cancellation charges.
Cancellation charges and refund eligibility will be determined based on the specific cancellation and refund terms applicable to the services included in the client’s booking. These terms may vary depending on the hotel, transport provider, activity provider, or any other service provider involved in the booking. Sheen Travels may also apply its own service, administrative, or cancellation charges, where applicable.
The following conditions apply:
- Cancellation charges may be applicable depending on the terms of the individual booking.
- Amounts already paid to hotels, transport providers, activity operators, or other suppliers may be non-refundable where permitted under their respective terms.
- Any refundable amount will be calculated after deducting applicable supplier charges and any applicable Sheen Travels service, administrative, or cancellation charges.
- In the event of a No Show, refunds will be subject to the applicable terms of the respective service providers and Sheen Travels’ applicable charges.
- Medical emergencies, personal circumstances, change of plans, or other reasons for cancellation do not automatically qualify the client for a full or partial refund. Any refund will be subject to the applicable booking terms.
Cancellation Request
All cancellation requests must be submitted in writing to: cancellations@sheentravels.in.
The date and time on which the written cancellation request is received by Sheen Travels will be considered the cancellation request date.
Non-Refundable Advance Policy
If a cancellation is made within 5 to 7 days of the travel date, or in the case of a No Show, the 50% advance amount paid will be non-refundable under all circumstances.
Package Cost Adjustments
Sheen Travels reserves the right to revise the tour package cost in accordance with fluctuations in economic conditions, tax revisions, and changes in government policies.
Service Delivery
Only the services specifically mentioned in the official booking voucher will be provided to the client. No additional services will be entertained beyond the agreed and finalized itinerary.
Complimentary Services
Any complimentary service mentioned in the package is provided as a goodwill gesture by Sheen Travels. If such services are not availed by the client, or cannot be provided due to time constraints or weather, they cannot be claimed as cash refunds or alternate services.
Invoice Cancellation Rights
The company reserves the right to cancel any invoice or booking due to insufficient advance payment, which is defined as anything less than 50% of the total tour package cost paid before the required deadline.
Refund Timeline
If a refund is applicable under our cancellation terms, the approved amount will be credited to the client’s original payment method within 7 to 10 working days from the date of refund confirmation.
Important
Cancellation and refund conditions may differ from one booking to another. The cancellation terms applicable to the client’s specific booking will prevail over any general cancellation information displayed on the Sheen Travels website.
Sheen Travels will communicate the applicable cancellation charges and refund amount to the client based on the terms of the booking.
